['Privacy Policy for Our Online Platform\n\nAt NetBasics Australia Pty Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy outlines how we collect, use, disclose, and safeguard your information when you use our online platform and services related to telecommunications and internet access.\n\nInformation We Collect \nWe may collect the following types of personal information when you interact with our service: \n- Contact details such as your name, physical address, phone number, and email address \n- Account information including login credentials and payment details \n- Usage data relating to your internet service, such as connection logs and service usage patterns \n- Information collected through customer support communications and consultations \n- Technical data including your IP address, device information, and browser type \n\nHow We Use Your Information \nYour information is processed for the following purposes: \n- To provide, maintain, and improve our internet packages, broadband installation, and network setup consultations \n- To respond to customer service requests and provide technical support \n- To manage account billing and payments \n- To comply with legal obligations and regulatory requirements applicable to telecommunications providers \n- To communicate important updates about your service or changes to our policies \n\nLegal Basis for Processing \nWe handle your personal data under the principles and requirements set forth by the General Data Protection Regulation (GDPR) and applicable Australian privacy laws. Processing is based on your consent, contractual necessity, legitimate business interests, or legal obligations, depending on the specific context.\n\nInformation Sharing and Disclosure \nWe do not sell your personal information. We may share your data with third parties only in the following circumstances: \n- With trusted service providers assisting in service delivery or customer support \n- When required by law or regulatory authorities to comply with legal processes \n- In response to lawful requests by public authorities for crime prevention or investigation \n- In the event of a business transfer, merger, or acquisition involving our company, with protections over your data maintained \n\nData Security \nWe implement appropriate technical and organizational measures to safeguard your information against unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption, secure servers, access controls, and regular security assessments.\n\nData Retention \nYour personal data will be retained only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.\n\nYour Rights \nSubject to applicable laws, you have the right to: \n- Access and receive a copy of your personal information we hold \n- Request correction or deletion of inaccurate or incomplete data \n- Object to or restrict processing of your data for legitimate reasons \n- Withdraw consent where processing is based on consent \n- Lodge a complaint with a relevant data protection authority if you believe your rights have been violated \n\nTo exercise these rights, please contact us at the physical address provided below.\n\nCookies and Tracking Technologies \nWe use cookies and similar technologies to enhance your experience, analyze usage, and support functionality. You may control cookie preferences through your browser settings.\n\nChildren’s Privacy \nOur services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children without parental consent.\n\nChanges to This Privacy Policy \nWe may update this policy periodically to reflect changes in our practices or legal requirements. Any substantial changes will be communicated via our online platform.\n\nContact Information \nIf you have questions or concerns about this privacy policy or how your information is handled, please contact:\n\nNetBasics Australia Pty Ltd \n22 Willowbank Road, Suite 5B \nNewcastle, New South Wales 2300 \nAustralia\n\nPhone: +61 2 4923 5678\n\nWe appreciate your trust and are dedicated to protecting your privacy as you use our telecommunications and internet services.', 0.0013128, 'gpt-4.1-mini']