Terms and Conditions

Introduction

Welcome to NetBasics Australia Pty Ltd. These Terms and Conditions govern your use of our telecommunications and internet services including basic internet package provision, broadband installation, customer support for internet connectivity, network setup consultations, and rural internet access solutions. By using our services, you agree to comply with and be bound by these terms.

Services Provided

NetBasics Australia Pty Ltd provides a range of services to meet your internet and telecommunications needs, including:

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• Basic internet package provision
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• Broadband installation services
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• Customer support for internet connectivity issues
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• Network setup consultations
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• Rural internet access solutions
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User Obligations

Compliance with Laws

Clients must comply with all applicable laws, regulations, and policies while using our services.

Account Security

Users are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under their account.

Prohibited Activities

You agree not to:

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• Use our services for any unlawful or fraudulent purposes.
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• Attempt to gain unauthorized access to the service or related systems.
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• Transmit any harmful, disruptive, or offensive content.
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• Interfere with the normal operation of our network or services.
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Payment and Fees

All service fees must be paid promptly in accordance with the agreed payment terms. Non-payment or late payment may result in suspension or termination of services.

NetBasics Australia Pty Ltd reserves the right to modify fees and charges with appropriate notice to customers.

Service Availability and Liability

We strive to provide reliable and continuous services; however, availability is not guaranteed at all times due to maintenance, upgrades, or unforeseen circumstances.

NetBasics Australia Pty Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services.

Privacy and Data Protection

We handle personal information in accordance with applicable privacy laws and our Privacy Policy. By using our services, you consent to the collection and use of your information as described therein.

Termination

Either party may terminate services by providing written notice as per the service agreement terms. Upon termination, outstanding fees remain payable.

Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes will be subject to the jurisdiction of the courts located in Newcastle, New South Wales.

Company Contact Information